1. Flight Refunds

Flight tickets are issued directly by the airline (currently PassionAir for domestic routes). Once a ticket is issued, the following rules apply:

1.1 Non-Refundable Fares

Most promotional and standard domestic economy fares are non-refundable once ticketed. This is the airline's policy, not ours. If your ticket falls under a non-refundable fare class:

• No cash refund will be issued for voluntary cancellations;
• A travel credit or date change may be possible subject to fare difference and a rebooking fee charged by the airline;
• We will communicate the exact charges to you before processing any change.

1.2 Refundable Fares

If you purchased a refundable fare (clearly labelled at checkout):

• Cancel at least 24 hours before departure for a full refund minus any airline cancellation fee;
• Cancellations within 24 hours of departure may receive a partial refund at the airline's discretion.

1.3 Airline-Initiated Cancellations

If the airline cancels or significantly delays your flight (typically 3+ hours), you are entitled to:

• A full refund of the ticket price; or
• Rebooking on the next available flight at no additional cost.

In these cases, contact us immediately with your PNR and we will coordinate with the airline on your behalf.

1.4 No-Show Policy

Passengers who do not check in and board their flight without prior cancellation are considered "no-shows." No-show fares are non-refundable in all cases. Onward connecting tickets may also be voided.

2. Hotel Refunds

Each hotel has its own cancellation policy, which is clearly displayed on the hotel detail page and at checkout. There are three common policies:

If you need to cancel a hotel booking, do so as early as possible via your account or by contacting our support team. Late cancellations or no-shows will be charged according to the hotel's policy.

3. Tour & Experience Refunds

Tours and experiences have fixed schedules and require advance preparation by operators. The following policy applies:

• More than 7 days before departure: Full refund, minus a 5% processing fee;
• 3–7 days before departure: 50% refund of the booking value;
• Less than 3 days before departure: No refund. A date change may be offered at the operator's discretion;
• Operator cancellation: If BookingInGh.com or the tour operator cancels the tour for any reason, a 100% full refund will be issued within 5 business days.

4. Our Service Fee

BookingInGh.com charges a small service fee on some bookings. This fee covers our platform costs, customer support, and payment processing.

• The service fee is non-refundable in all cases of voluntary cancellation;
• If a booking is cancelled due to an error on our part (e.g., incorrect price displayed, system double-booking), the service fee will be refunded in full;
• For airline-initiated cancellations, our service fee is also refunded in full.

5. How to Request a Cancellation or Refund

To cancel a booking or request a refund, please follow these steps:

1. Log in to your account at bookingingh.com/account/bookings;
2. Find the booking in question and click "Cancel Booking" if self-service cancellation is available;
3. If self-service is not available, email us at info@bookingingh.com with your booking reference number, the name on the booking, and the reason for cancellation;
4. Our team will review your request and respond within 1 business day with your options;
5. Once approved, refunds are processed as described below.

6. Refund Processing Times

Once a refund is approved, the time to receive funds depends on your payment method:

Refunds are returned to the original payment method only. We cannot redirect refunds to a different account or payment channel.

7. Booking Errors & Duplicate Payments

If you made an error during booking (e.g., wrong travel date, misspelled passenger name) or were charged twice, please contact us immediately at info@bookingingh.com. We handle error corrections and duplicate payment refunds as a priority and aim to resolve them within 24 hours.

Note: Name corrections on airline tickets are subject to the airline's name change policy and may attract a fee.

8. Contact Our Support Team

We're here to help. Reach us through any of the channels below: